Policies

SHIPPING
Scotland and UK

Orders are shipped the next working day from our studio in the Southside of Glasgow, via the Royal Mail. Our standard postage is via 2nd class which normally take 2-3 working days. (UPDATE 9 DEC: In the final weeks running up to Christmas all orders will be upgraded to 1st Class, 1-2 working days, at no extra cost.) If an item is required urgently, or if you have any questions, then please contact and we will try our best to accommodate.

Please look at the additional Express Options here, for urgent packages. Express Options

LAST ORDERS - **In light of recent advice from Royal Mail we have revised our last order dates and Christmas Delivery Order dates have been brought forward significantly.**

STANDARD SHIPPING

Scotland and UK - please order by midnight, on the evening of Wednesday 14th of December. (Though the earlier the better.)

We will continue to ship out orders right up until the 20th but it is unlikely these orders will arriving before Christmas.

International - last dates have all passed.

EXPRESS UPS
After 14 december please add ‘ups next day delivery’ to your order, if you want it by Christmas. All orders over £100 will be upgraded to ups for FREE. Add UPS Express delivery here - Express Options

LOCAL COLLECTION
For customers local to Glasgow we also offer a collection service. We have teamed up with Stephen O’Neil in Queens Park and his shop is a collection point for our work. Just use the code ‘SOUTHSIDE’ at the checkout to zero the postage and drop us an email to arrange a suitable time to collect. Please allow at least 24 hours after ordering before collection.

QUALITY
All prints are produced on a high quality artist giclee printer using the best archival ink on superb high quality 225gsm paper.

Small prints will be shipped flat in card backed envelopes. Large prints will be wrapped in tissue paper and shipped rolled in cardboard tubes.

PAYMENT
Payment by Paypal Account or by Card through BigCartel's Paypal secure payment system.

When you get to the payment screen you can either login and pay through your Paypal account or click the grey box at the lower half of the page noted as "pay as guest". This will you click you to the card payment page.

REFUNDS AND EXCHANGES
Any probs with the items when they arrive please get in touch and we will try and sort.

FAQ'S
It is possible to produce custom orders of some items, just send me a message with your idea and we can have a chat.

WHOLESALE
The majority of our items are available wholesale to retailers, please send us an email to info@eathaggis.com giving information about the name and location of the shop and we will be happy to discuss.